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Category » Questions About an Order I Placed

There were 7 articles found in this category:

1. How come I did not receive any confirmation emails?
   To ensure that you receive Order Confirmation and Delivery Confirmation emails from 1-800-FLOWERS.COM or 1-800-BASKETS.COM, be sure to add custserv@1800flowers.com and custserv@1800baskets.com to your address book. Here are instructions for some popular email clients: Yahoo Mail AOL Google ...
2. What if I'm not satisfied with my order or it was not received?
   Providing exceptional flowers and gifts and superior customer service is important to all of us at 1-800-FLOWERS.COM®. If there's something we've done and you're not completely satisfied with your order, we'll redeliver, refund, credit or offer a comparable replacement if the original produ ...
3. What if I want to change or cancel my order?
   If your order is en route, has shipped or was delivered, we will be unable to cancel it. If your order is scheduled for a future delivery date, we will do everything possible to comply with your request. Just Email us or call us at 1-800-468-1141.
4. How to return merchandise?
   A customer can simply call us at 1-800-468-1141 or email us regarding the item they would like to return. We will mail them a United States Postal Merchandise Returns Label within 3 business days. They will need to simply re-box the item being returned and affix the label to the outside of th ...
5. What is your return policy?
   Returns are simple and hassle free. A Customer may return any non-perishable item for a full refund as long as the product is in its original re-saleable condition, is within 30 days of purchase, and is valued at over $50. Items under $50 may not be returned. A credit will be issued to the sen ...
6. How do I request a receipt?
   Request a receipt by email or fax through this form.
7. What confirmation emails will I receive after I place my order?
   After you place your order, you will receive a series of emails to keep you updated as to the status of your order: Within 30 minutes of placing your order, you will receive an Order Confirmation email which will confirm that your order was received For flowers and gifts delivered by a florist ...