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Category » Placing My Order

There were 14 articles found in this category:

1. What is your product substitution policy?
   In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge.
2. Can I add a balloon to my flowers or baskets?
   Yes, balloons can be added, but only for flowers that are delivered by a florist. Just look on the product page for the words "These flowers are hand-delivered by a local florist." To add balloons to florist-delivered flowers, just enter your recipient's ZIP code, location type, and select a del ...
3. Can I send my flowers or baskets anonymously?
   Yes, if you choose not to leave a card message or if you do not sign your card message, your flowers or gift will be delivered anonymously.
4. Is shopping at 1-800-FLOWERS.COM and 1-800-BASKETS.COM secure?
   Any credit card or other confidential information you supply during checkout is safeguarded by our use of 128-bit SSL security. For 1-800-FLOWERS.COM ® and its family of brands, the security of your information is very important. We are constantly researching and implementing the latest tec ...
5. My 1-800-FLOWERS or 1-800-BASKETS.COM Savings Pass or Gift Certificate doesn't work. What do I do?
   Please call 1-800-993-1192 between 8:00 AM and 8:00 PM Eastern time and a representative will be able to validate your Savings Pass or Gift Certificate number and help place your order.
6. Can I send a card or message with my flowers or baskets?
   Yes, after you add your flowers or gift to your shopping cart and check out, you'll be brought to a page where you'll be able to enter information about who you're sending them to. On the bottom of this page, you'll be able to enter a card message and sign your name. The card message will be inc ...
7. Why was I charged Sales Tax on this order?
   Sales tax will be collected if your order is being delivered to Arizona, California, Florida, Illinois, Nevada, New Mexico, New York, Ohio, Oklahoma, Texas or Virginia.
8. How do I find out what gifts are available for a specific zip code?
   On our homepage, look for a section called "Find A Gift Fast" on top, enter the Occasion, recipient's zip code, and the desired ship date of the gift, hit the "Go" button to have the system generate a list of products which will be available to ship to that specific zip code on specified date.
9. Why am I being told that I need to remove the items and then add them back in order to complete my purchase?
   Due to the time-sensitive nature of flower delivery, it's possible that between the time you added the items to your cart and the time you tried to check out, the product in your cart became unavailable for delivery. In these situations, you'll need to remove the items from your cart so you can ...
10. Where do I enter my Savings Pass, Fresh Rewards Pass, or Gift Card number?
    After you choose the flowers or gift you want to send, you can add it to your cart and proceed through Checkout. You'll be brought through various screens asking for the Shipping Information and Billing Information. After this, you'll come to a page called "Review & Payment". You'll see in the m ...
11. Which credit cards or payment types are accepted?
    We accept a variety of credit cards including American Express, Diner's Club, Discover Card, JCB, MasterCard, and VISA. In addition, Bill Me Later is available for qualifying customers who wish to pay by check. We also accept PayPal and our own 1-800-FLOWERS.COM Preferred Account Card.
12. When will my credit card be charged?
    We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and trans ...
13. I am expecting hotel/airline points, when will they be credited?
    Depending on the program you participate in it may take up to 8 weeks for your rewards to be posted to your account. We provide updates to our travel partners on a daily basis and your account is credited once your travel program processes these rewards.
14. What payment methods do you accept?
    1-800-FLOWERS.COM Preferred Account Visa MasterCard Discover American Express Diners Club JCB Bill Me Later PayPal