Get Help in One of Three Ways
1. TRACK YOUR ORDER

Visit our online order tracking page. You'll find the latest information on delivery there.
2. EMAIL US

Fill out a customer service form. You will receive a reply via email promptly.

Email Us »
3. CALL US

To place an order, call 1-800-FLOWERS® (1-800-356-9377).

For Customer Service, call 1-800-716-4851.
  • Press 1 for assistance with using this website
  • Press 2 to place a new order by phone
  • Press 3 to check the status of an existing order. Please have your order confirmation number ready. (Note that the online order tracking form will always have the most up-to-date information).
  • Press 4 if you do not know your order number or have any other questions regarding your order.
Frequently Asked Questions listed by Category

1-800-FLOWERS Corporate Information (1)
Delivery Information and Policies (13)
Flower Care (1)
Fresh Rewards (10)
International (4)
My Account (5)
Order Tracking (1)
Placing My Order (5)
Promotions (1)
Questions About an Order I Placed (4)
Sympathy and Funeral Arrangements (9)
Wine Purchases on 1-800-FLOWERS.COM (10)

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